Shipping Policy

Last Updated: September 1, 2026

Thank you for shopping with Us. We are committed to delivering your order safely and on time across the United Arab Emirates.

1. Delivery Areas

We currently offer delivery across the UAE, including Dubai, Abu Dhabi, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah, and Fujairah.

Some remote areas may require additional delivery time.

2. Processing Time

Orders are usually processed and dispatched within 1–2 business days after payment confirmation.

Orders placed on weekends or public holidays will be processed on the next business day.

During sales, promotions, or other busy periods, processing may take slightly longer.

3. Delivery Time

Once your order has been dispatched, estimated delivery times are:

• Dubai: 1–2 business days
• Abu Dhabi: 1–3 business days
• Sharjah, Ajman, Umm Al Quwain: 1–3 business days
• Ras Al Khaimah and Fujairah: 2–4 business days
• Remote areas: 3–5 business days

Please note that delivery times are estimates and may be affected by courier delays, weather conditions, public holidays, incorrect address information, or circumstances beyond our control.

4. Shipping Charges

Shipping fees are calculated at checkout based on your delivery location and order value.

[Optional: Enjoy FREE UAE delivery on orders above AED ___]

Any applicable shipping charges will be clearly displayed before you complete your purchase.

5. Order Tracking

Once your order has been shipped, you may receive a confirmation message containing your tracking information.

You can use the tracking details provided to monitor the status of your shipment.

6. Delivery Attempts

Our courier may contact you by phone or message before delivery.

Please ensure that the phone number and delivery address provided at checkout are accurate and that someone is available to receive the order.

If delivery cannot be completed because the customer is unavailable or the address/phone number is incorrect, additional delivery attempts or charges may apply.

7. Incorrect Address

Customers are responsible for providing a complete and accurate delivery address and contact information.

If an order is returned to us because of an incorrect or incomplete address, we may contact you to arrange a new delivery. Additional shipping charges may apply.

8. Delayed or Lost Orders

Although we work with reliable delivery partners, occasional delays may occur.

If your order has not arrived within the expected delivery period, please contact us at [Email/WhatsApp Number] with your order number so that we can assist you.

If a shipment is confirmed as lost by the courier, we will work with the courier to resolve the issue and determine the appropriate solution.

9. Damaged Packages

Please inspect your package when it arrives. If your order appears damaged, please take photographs of the package and products and contact us within [24/48] hours of delivery.

We may request photographs, videos, or other information to assess the issue and arrange an appropriate resolution.

10. Changes or Cancellation

If you need to change your delivery address or cancel your order, please contact us as soon as possible.

Once an order has been dispatched, we may be unable to make changes or cancel the shipment.